United Worldwide Moving

Like everyone I would say DO NOT USE THIS COMPANY! 39 things broken and destroyed. Arrived and increased their fee by 600.00. Dumped my things into packing boxes. Not wrapped. Damage galore. Delivery date was a joke. Nightmare of daily calls. On hold for over an hour every call. Nasty customer service.

Damage and loss at .60 a pound. Ridiculous. They make filing a claim a nightmare so you give up. Literally I’ve been calling since Nov 20. It’s 2/17/20.

I would hire anyone before hiring these people again. I’m calling the BBB.

Move size: 2 Bedroom Home Service cost: $3200

I needed a mover pretty last minute because of a job transfer to another state. I called 2 movers who wanted to up charge me for every little thing because of the short notice. I'm glad I called one more mover - United Worldwide Moving. They understood the stress I was under and explained the whole process and didn't add on a bunch of charges that the other guys where trying to do. All my stuff showed up on time and I couldn't be happier with a job well done. Thanks Guys!

Move size: 2 Bedroom Home Service cost: $4100

This company United Worldwide Moving have given a worst moving experience. They initially gives all false promise and get around 500$ from you, then they will show their real face. For me they did not even come on the day which they initially told to pick up the things. They hired some other movers and finally picked my things. For this I have called around 100 times in 2 days.

Then comes the next part, delivery. Still they haven't delivered my things. It's been 10 days since I asked them for the delivery. Every single day I call them, their customer care is the worst. They did not even answer your call and put you on hold for ever.

Even after several attempts if I get someone to talk they will simply say next 4 days, next 2 days you will get delivery. But so far nothing happened.

Is there anyone who can help to give a complaint against them for some legal action?

Move size: 2 Bedroom Home Service cost: $2050

I used United Worldwide Moving for transport of my things from Ohio to Florida. They were supposed to be there on 10/11, but they called and asked if it could be 10/13 due to truck issues. I agreed as that worked well for me. On 10/13 no one showed up during the promised 3 hour window of 8-11am. After many calls and voicemails, someone finally contacted me and promised a truck to be at my home by 6pm . They did arrive and loaded my things into a truck. It is 10/30, I am in Florida, and I have yet to receive my things. I keep getting promised that I am on the schedule for delivery, and this week, I was told that there was a mixup with dispatch, and it will be next week. There is no professionalism by anyone in this company. No communication between the office and the dispatchers. It has been very stressful and I just want my stuff! Do yourself a favor and don't hire this company full of fakers and scammers.

Move size: 4 Bedroom Home Service cost: $2300

We had an almost identical experience to others posted. Turns out United WWMoving IS NOT the same as United Van lines. They estimate and all parts of the contract which say it is binding means nothing because it is a third-party contracted mover that comes for your things. Once they start to pack , the estimate is now somehow 2timea what was quoted and NO guaranteed delivery time. Quotes were so far off and after talking to the person who showed up in a Penske truck for my things we were told we had to sign another contract and whatever United promised meant nothing. We ended up refusing the service on the spot, left with my furniture sitting outside in freezing temps for me to deal with. The movers wanted us to give them cash under the table to put the furniture back in the storage unit. Shame on them..my husband is disabled and couldn’t move the furniture so I had to do so by myself. NEVER HURR THIS COMPANY. I AM FILING A COMPLAINT WITH BBB!

Move size: Partial Move Service cost: $450

I wanted to give them 0 stars, but it wouldn't let me.
Everything that was told to us has been a lie by United World Wide and their sister company American Home Relocation.
We were called 3 different times to see if we could move up our pick up date from 12/26/19 to 12/24/19 which is Christmas eve so that it could be on a direct route. We cut our plans short and hurried our packing to accommodate them, even received a $100 off for the inconvenience. I have all the phone records to prove this, when I let them know this because we are looking for our stuff that is still in Kansas on 1/8/2020 (and now told most likely it will be February 3 before we get it.) They told me their records say we called them to move up our pick up-date. LIE.
United World Wide, said our movers would show us how much space we were supposed to take up, for our price. They never did, they got to us in the dark 7 pm Christmas Eve and left at almost midnight. then they say we went over our space, not that we were ever shown our space and we didn't even take as much as was on our inventory list because we were in such a rush to help them. So we were charged more.
All of our paperwork says delivery on 1/3/2020. We called all day on 1/2/ and 1/3 before we got someone to answer us. That was the first day they might be able to deliver. Then they said we will hear by Wed. 1/8/2020 at the latest with a 24 hour window for delivery. Today is 1/8/2020. Our items are in a warehouse, not even loaded on a truck. They are now saying maybe by 1/14/2020.. but that they have 21 business days from 1/3 to deliver which is 2/3/2020. NONE of this was told to us until today.
The 2 women at the 2 different companies were rude, didn't care, and kept changing the story. When I asked to speak to their manager, they said they didn't have one. When I asked to speak with dispatch to get a date, Cindy at United gave me a number, when I called that number, Tina at American Home relocation said, there is no number for dispatch it was her only. I asked if she could conference us in so I could speak with them, nope was her answer.
She didn't care at all. At one point I asked her if this was her stuff wouldn't she be frustrated, she just laughed.
We received no less than 7 calls looking for more money because different companies did different things. United didn't even know that AHR picked up our stuff early until I called looking for our truckload. However, we had to call 6 different numbers looking for someone to talk to us about our delivery over 2.5 days, because no-one would call us back.
They say their phones are recorded, which I hope is true because this way I can prove that they LIE regarding everything.
SAVE your money, and go with another company.

Move size: Partial Move Service cost: $3500

United moving company was suppose to pick up my belongings on 11/1/2019 with a pickup window of 11am-1pm and transport it to Renton, WA on 11/3/2019. On the first I called at approximately 12pm asking when they would be arriving as they said they would call me an hour out. The woman on the line notified me that they are running late and will be there from 3pm to 5pm. They never came never called tried calling the business they seemed to be closed. The driver called me at 8pm stating that they had car trouble and would be able to come the next day 11/2/2019- 11/3/2019 never came. Called on Monday 11/4/2019 to get my money back to go with a different moving company they said they would give me a discount assured me they would get my stuff from 2pm-4pm so I proceeded to let them pick up my things. They said my things would be delivered 11/6-7/2019. I proceeded to call yesterday 11/6/2019 to see when my things will be delivered they said 11/7/2019 no later than 11/8/2019 that morning 8am. I called today 11/7/2019 to again get a deliver ETA they said Monday 11/11/2019. I stated to them that's unacceptable they said my stuff was still in Los Angeles, CA. I asked if I can have a family member in California pick up my stuff with a U-haul and I pay them what they’ve done so far she proceed to tell me no and on top of that she was going to refund me back my deposit and that I would have to pay them through wire (zelle or cash app) so I can’t dispute my deposit. I proceeded to tell the lady I already paid them I’m not going to go out of my way to pay you a different way as I already paid the company she proceeded to process the refund anyway and continue to tell me my things will be held hostage until I wire them the deposit again.

Move size: 2 Bedroom Home Service cost: $2000